Product Support

Artworks Basic 1.9+
Release Date - April 20, 2009

The Gagnon Color System (Gonyeau) has been added to Artworks Basic 1.9+ and the software package now includes a new set of printed color charts that are gray balanced for advanced art (see Products).

The Gagnon Color System is a cutting edge color technology specifically made for 21st century art and science. For art, its robust 3D color model provides the "analytical" framework for the innovative "real time" features and custom controls in the coming 2.0 technology.

Online Downloads
Install Instructions
Printing Artworks Basic Help Pages
Quick Start - Study 3126
General Support Inquiries

Online Downloads

Online downloads are provided from the Artellmedia Portal. This is a private and secure website for Artellmedia members only.

In order to download software updates from the portal you must have a valid "Artellmedia ID" and have an "Artellmedia Portal" account. The only way to get the link to the portal is from us in an email or from an authorized Artellmedia Partner.

Where do I go and how do I download the latest update?

Click on the link to Artellmedia Portal in the email we sent you when you were approved. The Subject Line in that email states "Access Approved - Download Artworks Basic".

Use your Artellmedia ID with password (also provided in that email) to login. Once logged in, you can download the latest software release available to you from the "Updates" page.

Is the link to the Artellmedia Portal somewhere on your Website?

No. We do "not" make the link to the Artellmedia Portal public so you will not find it here. The link is sent to you in an email when your access to the portal is approved.

To get approval, see "How do I get an Artellmedia Portal account?" below.

Lost the link to the Artellmedia Portal?

Send a request by email to support with your Name, Artellmedia ID, City, State/Province, and Zip/Postal Code and we will send you the link by email.

Lost your Password?

Go to the Artellmedia Portal, click the "Forgot your Password?" button, and follow the on-screen instructions. Artellmedia Support will send a new password to the email address listed on your profile page.

Can't find your Artellmedia ID?

Start Artworks Basic, click on the "Help" menu, and select the submenu "Artellmedia Subscription Key". The field with your Artellmedia ID is labeled "Member ID".

How do I get an Artellmedia Portal account?

If you have a valid end-user licence to use Artworks Basic, follow the steps in A or B below to apply for an Artellmedia Portal account. To determine which one applies to you, read the following...

CHOOSE A - if you purchased an end-user license for Artworks Basic and you did not receive the "Download Artworks Basic - User Agreement" or you did not respond with "I ACCEPT" to that email, then follow the steps in A below.

CHOOSE B - if you received a valid Complimentary edition of Artworks Basic but you have not registered your Artellmedia ID that came with the software, follow the steps in B below.

A

To apply for an Artellmedia Portal account, send an email with the following information...

Subject Line:
Request Download Agreement

Email Body:

Provide the following...
- Name
- Artellmedia ID (or Member ID),
- City, State/Prov, Zip/Postal Code, and Country
- Serial Number or Askey Code for verification

Send your email to...



What will happen?

Artellmedia Support will send you an email with the "Download Artworks Basic - User Agreement" usually within 24 hours on business days (M-F). The email will ask you to read the terms and conditions of the User Agreement and respond with "I ACCEPT".

Obviously, for approval, you must reply to that email with "I ACCEPT".

On approval, Artellmedia Support will send you an email with your account information and the secure link to the portal. Use the account information and follow the instructions provided.

B


To Register your Complimentary Software and apply for an Artellmedia Portal account, send an email with the following information....

Subject Line:
Register Complimentary Software - Artworks

Email Body:

Provide the following...
- Name
- Artellmedia ID that was provided with your CD package
- Postal address
- Email address
- Serial Number or Askey Code for verification

Send your email to...



What will happen?

Artellmedia Support will send you an email with the "Download Artworks Basic - User Agreement" usually within 24 hours on business days (M-F). The email will ask you to read the terms and conditions of the User Agreement and respond with "I ACCEPT".

Obviously, for approval, you must reply to that email with "I ACCEPT".

On approval, Artellmedia Support will send you an email with your account information and the secure link to the portal. Use the account information and follow the instructions provided.

Install Instructions - Artworks Basic

To install updates for Artworks Basic, there are two steps...

1. Install the Serial Number (S/N)
2. Install the Askey Code (A/C) (artellmedia subscription key)

The two install steps are detailed in the following document... ArtworksBasic_Install.pdf.

Print the electronic "Artworks Basic Help" pages

The electronic "Artworks Basic Help" file that comes with the software uses web frames. Frames are great for navigating around the Help document, but they are not so great for printing unless you know what to do.

To learn how to printout the Artworks Basic Help pages, download the following document...

Printing_ArtworksHelp.pdf

Quick Start Tutorial - Study#3126 G

Learn how to use Artworks Basic to create and print grisaille studies within an hour. Download the following PDF document along with the two image files...

QS_Study#3126G.pdf
IMG_Study3126.jpg
GrayBlend_07.gif

Retired Product Names

LightStudio and ColorNotes, formerly published by our old business name Artclass Technologies Inc., are no longer supported.

The "G-Lab 2.0" Color System was the former name used for the "Gagnon" Color System until January 2009. Gagnon is the name of the inventor. The only difference between the two systems is in terminology. The printed colors are exactly the same. What is called Gagnon "chroma" is labeled "intensity" in the G-Lab 2.0 system.

General Support Inquiries

Any other support inquiries, send them to: